Insurance Claim Process Model Samples †MyAssignmenthelp.com

Question: Discuss about the Insurance Claim Process Model. Answer: Insurance claim process model Areas for the company to improve insurance claim and how beneficial it will be. Insurance model should be upgraded to take advantage of the information technology as this will benefit them from an increased market share through best practices enforcement process which helps insurers reduce claim leakage and adjust loss expenses. Claim handling department. The process of assessment should be made faster and effective, this will bear positive impact on the customer satisfaction. Response time for claim handling. Once a customer has submitted claim, it should take little time possible for the claim to be handle, this will help the company stay ahead of competition due to customer satisfaction. Implementation of claim management system, that allows user to perform end to end claim processes. This will help insurers realize efficiency and productivity gains. Reasons for reengineering implementation process. Reengineering process is the radical redesign and reorganization of an enterprise to lower costs and increase quality (Champy and Hammer, 2014).First business reengineering may bring new ways of customer satisfaction, employees and stakeholders satisfaction with an aim of bringing about different results. Secondly To remain ahead of competition in the market, it might require redesign of some business process. Thirdly redesigning the process creates a chance for an organization to be able to expand to other industries hence accommodating new era of change. Finally taking advantage of information technology advancement and big data, reengineering can be used as a cure for behavioral problems and systematic processes. Explain the different methods an Organization may adopt when implementing a reengineering process. Explain the advantages and disadvantages of each method. Daven Port methodology Daven port set out a five step approach for any organization to use during business process reengineering. Development of process objectives and business vision. BPR is a vision business driven activity, with some objectives to achieve such as cost reduction. Identification of processes to be redesigned. Measure and understand existing processes, with knowledge of existing system it helps to provide a baseline for future improvement. Identify Information Technology levers. Information technology awareness should influence BPR. Prototype building for the fresh processes, the authentic plan ought to be regarded as a prototype. Advantages It saves on cost since the prototype provided can be modified before implementation. Disadvantages Does not create awareness on importance of BPR hence leading change resistance. Hammer and Champy Methodolgy Hammer and Champy approach to an organization implementing BPR consist of six steps Introduction into business reengineering, an organization should have vast knowledge about business reengineering importance. Identification of the business process, an organization has to identify key process that has impact to its functioning. Selection of business processes, the organization has to select business process when reengineered will place it in competitive advantage as well as bring customer satisfaction. Understanding selected business processes.one needs to have good knowledge of the existing process to avoid repeating same mistake. Redesign of selected process. The selected processes have to go through a redesign process so as to incorporate suggested changes. Implementation of redesigned process. Implementation is done hoping to achieve set objectives. Advantages It provides user with knowledge on importance of reengineering process. It highlights key processes to be reengineered. Disadvantages It is expensive and time consuming. References Champy, J. and Hammer, M. (2014). Reengineering the corporation. [Place of publication not identified]: HarperCollins e-Books. Davenport, T.H., Jarvenpaa, S.L. and Beers, M.C., 1996. Improving knowledge work processes. Sloan management review, 37(4), p.53. Klein, M. and Petti, C., 2006. A handbook?based methodology for redesigning business processes. Knowledge and Process Management, 13(2), pp.108-119. (2017). [online] Available at: Malhotra, Yogesh. "Business Process Redesign: An Overview," IEEE Engineering Management Review, vol. 26, no. 3, Fall 1998. (URL: https://www.kmbook.com/bpr.htm) [Accessed 11 Oct. 2017].